Patient Resources

From reception to therapy to billing, we’re here for you as you heal. Here you can make your payments, find some common forms, see frequently asked questions, and learn further details on insurance coverage. Please don’t hesitate to reach out should you have questions or concerns that aren’t answered on this page.



Bill Payments

We offer the following convenient payment options:

  • Pay your bill online using our Payment Portal.
  • Call our billing office at 616-608-9979 to process your payment over the phone.
  • Stop into any one of our 24 locations to pay your bill in person.
  • Mail your check payment to our secure lockbox at PO Box 30516, Dept 5300 Lansing, MI  48909-8016

Insurance Partners

We are more than willing to work directly with your insurance company as an advocate on your behalf. We simply request that you call the number on the back of your insurance card to verify your own benefits and coverages. Understanding your benefits will help you review our statements to verify we’ve been provided with all of the appropriate information needed to apply your benefits.

Participating Providers

We believe you should have access to healing. For this reason we accept most major insurances except the following (*subject to change)

  • Aetna Premier
  • Ambetter
  • BCN High Performance Network
  • BCN Partnered Plans
  • Health Alliance Plan – HAP
  • Meridian
  • OSCAR
  • Plan First
  • UHC Community Plan
  • UHC Exchange Plan
  • Wellcare

Forms & Documents

Are you new to Hulst Jepsen? Here are some forms and documents you may find helpful as you heal. More paperwork may be needed depending on diagnosis and insurance.

Needed Items for First Visit:
Driver’s license
Insurance Card
Physical Therapy Prescription/Referral from the Doctor
(If Applicable) Workman’s comp or Auto info

I very much appreciate their quality of care and also, equally important, their welcoming environment. I also appreciate learning and having a conversation regarding my care and my treatment plan. I would say this is the most receptive and caring group of providers I’ve found in this field and that I truly enjoy going to PT.

Amanda B.