Patient Resources

From reception to therapy to billing, we’re here for you as you heal. Here you can make your payments, find some common forms, see frequently asked questions, and learn further details on insurance coverage. Please don’t hesitate to reach out should you have questions or concerns that aren’t answered on this page.



Bill Payments

We offer the following convenient payment options:

  • Call our billing office at 616-608-9979 to process your payment over the phone.
  • Stop into any one of our 14 locations to pay your bill in person.
  • Register for our new online patient portal by emailing the billingteam@hjphysicaltherapy.com with the patient name and their date of birth. A billing assistant will email you a link to set up your own login. This is a great option to take advantage of if you are on a monthly payment plan.
  • Mail your check payment to our secure lockbox at PO Box 30516, Dept 5300 Lansing, MI  48909-8016

Insurance Partners

We are more than willing to work directly with your insurance company as an advocate on your behalf. We simply request that you call the number on the back of your insurance card to verify your own benefits and coverages. Understanding your benefits will help you review our statements to verify we’ve been provided with all of the appropriate information needed to apply your benefits.

Participating Providers

We believe you should have access to healing. For this reason we’ve partnered with over forty major insurance companies. Please contact us should you have any questions.

  • AARP
  • Aetna Health Care
  • Allied Benefit Systems
  • American Continental
  • ASR- Physicians Care Network
  • Auto Insurances (All)
  • Bankers Life
  • Blue Care Network
  • Blue Cross Blue Shield (All Products except for Blue Cross Complete)
  • Champva
  • Christian Healthcare Ministries
  • Cigna
  • Cofinity
  • Colonial Penn
  • Coresource
  • Equitable Life
  • First Health
  • GEHA
  • Gerber Life
  • Golden Rule
  • Hartford Life
  • Health Alliance Plan (HAP)
  • Humana
  • Loyal American Life
  • Mailhandlers
  • McLaren Health Plan
  • Medical Mutual
  • Medicare (All Advantage/Railroad Products)
  • Medishare
  • Meritain Health
  • Multi-Plan
  • Mutual of Omaha
  • Physicians Health Plan
  • Pioneer State Mutual
  • Priority Health PPO/POS/HMO/Medicaid/Medicare
  • Samaritan Ministries
  • Standard Life
  • Theramatrix
  • Transamerica Life Insurance
  • Tricare
  • UMR
  • United American
  • United Health Care
  • Worker’s Compensation (All)

Forms & Documents

Are you new to Hulst Jepsen? Here are some forms and documents you may find helpful as you heal. More paperwork may be needed depending on diagnosis and insurance.

Needed Items for First Visit:
Driver’s license
Insurance Card
Physical Therapy Prescription/Referral from the Doctor
(If Applicable) Workman’s comp or Auto info

Thank you for your help in my recovery. Wade and Marla have certainly helped me with their therapy after the knee surgery and the broken arm. All of you have been extremely kind as you guided me through the various exercises that have re-energized the many muscles that have helped me walk and get close to normal again. Your smiles, encouragements, the family atmosphere has been very helpful throughout the process. It starts with the smile and welcome that Kayla gives each time I walk in the door. Thanks so much to each of you for your caring attitude.

Virgil