FAQs

Need some answers? Below are some frequently asked questions to help guide you in the healing process.



M.S.P.T. = Master of Science in Physical Therapy
M.P.T. = Master in Physical Therapy
D.P.T. = Doctor of Physical Therapy
P.T.A. = Physical Therapy Assistant
Aide = Physical Therapy Aide (assists PT & PTAs with patient care)
Cert. MDT = Certified in the McKenzie Method
MBA = Masters in Business Administration

Hands on, one on one work with your therapist.
Improving flexibility of muscles, mobility of joints, and restoring structural symmetry and alignment as a result of injury, instability or muscular imbalance.

  1. Your current insurance card(s).
  2. Your physician/surgeon referral paperwork.
  3. Your driver’s license.
  4. Basic health history knowledge and a general idea of your insurance coverage(s). Feel free to contact your insurance company by calling the number on the back of your insurance card(s).
  5. If you have a list of current medications, please bring that as well.

As a courtesy, our office staff will verify your insurance benefits. Any coverage information we receive and provide to you as a courtesy is not a guarantee of your benefit coverage.

1. Wear comfortable clothes.
2. Plan on approximately 45 minutes to 1 hour at our office.
3. You will complete paperwork for approximately 10 minutes prior to meeting with a therapist.

Life happens. We understand. While we do not have a firm cancellation policy, we prefer that you let us know 24 hours in advance of your scheduled appointment should you need to reschedule your appointment.

Yes! We also schedule you with the same therapist week after week so you can build a relationship as you heal.

We partner with almost all major insurance providers (besides Medicaid). Please contact us if you have any questions.

AARP, Aetna Health Care, American Continental, American Medical Security, Assurant Health, Auto Insurances (All), ASR- Physicians Care Network, Bankers Life, Blue Care Network, Blue Cross Blue Shield (All Products except for Blue Cross Complete), Cigna, Cofinity, Colonial Penn, Continental General, Coresource, Family Life Insurance, First Health, GEHA, Gerber Life, Golden Rule, Grand Valley Health Plan, Guarantee Trust Life, Hartford Life, Health Alliance Plan (HAP), Humana, KSKJ Life, Lincoln Heritage Life, Loyal American Life, Mailhandlers, Medical Mutual, Medicare (All Advantage/Railroad Products), Meritain Health, Monumental Life, Multi-Plan, Mutual of Omaha, Network Synergy Group, Pioneer State Mutual, Physicians Health Plan, Priority Health, PPO/POS/HMO/Medicaid/Medicare, SecureHorizons, Selective Insurance Co, Standard Life, Starmark, Theramatrix, Tricare, Trustmark, UMR, USAA, United Health Care, United American, Worker’s Compensation (All), Zurich

Absolutely! Michigan offers direct access which allows you to attend physical therapy without a physician referral. And even with a physician referral, you retain the right to choose your therapist. Learn more about our insurance partners below to make sure you’re covered.

More on direct access here: http://www.apta.org/Media/Releases/Legislative/2014/7/1/

Healing should be convenient. Instead of waiting weeks or even months, we’ll do our best to get you in our office the same week you call us. Often we can even schedule your first visit the same day you call!

We process your insurance information on your first visit to discover deductible requirements and copays. Copays are payable before or after each visit. Our team then sends out bills to your home for what insurance does not cover. You can pay your bills by mailing a check to our office, or by paying on site. Online payment is coming soon!