Patient Advocate

Are you looking for a fun, fast paced environment? A job with a company that is locally owned and continually growing? A rewarding career where you can help people every day? Hulst Jepsen might be the place for you!

At Hulst Jepsen Physical Therapy we have carefully created a set of core values that help us serve our patients, co-workers, families and community better. In our daily lives, we strive to live God- centered which helps us love people and build relationships. We value promoting growth, embracing change, and encouraging creativity to consistently pursue excellence. We strive to be generous, efficient, honest, transparent, to act with integrity and to stay humble. All of these help us to create remarkable experiences through exceptional service.

Our core values drive our inclusivity efforts at Hulst Jepsen Physical Therapy. They help us focus on embracing and encouraging different perspectives, unique ways of thinking — this is true no matter what your role is or where you are in the organization. In recruiting for our team, we welcome the unique contributions you can bring in terms of education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation and beliefs. Hulst Jepsen Physical Therapy is proud to be an Equal Opportunity Employer.

What to Expect

We are currently seeking a qualified candidate for our Patient Advocate Float/Administrative Assistant position. This position is full-time at 40 hours/week with competitive benefits including medical insurance, 401(K), Holiday Pay, Paid Time Off, and Profit-Sharing.

This role will include but is not limited to:

On-Site Front Desk coverage to all 22 clinics for PTO and sick days

  • Scheduling Patients
  • Calling New Patient Referrals
  • Verifying Insurance Benefits
  • Checking-in Patients
  • Collecting Copays & Payments
  • Authorization Tracking
  • Plan of Care Tracking
  • Checking Inbound Faxes
  • Uploading Patient Paperwork to Charts

When not covering in a clinic, Administrative duties (to be completed in the Administrative Office on Remembrance Rd.)

  • Remotely cover new patient verifications and authorization requests for clinics that don’t need on-site coverage
  • Take clinic phone transfers when clinic phones are down or have no front desk help but don’t need on-site coverage
  • Monitoring Central Scheduling phones and receptionist emails
  • Assigning referrals in the Holon/GLHC referral app
  • Other duties as assigned

Job Requirements:

  • Flexibility to cover at all locations with hours typically being from 8 AM to 4 PM but in some cases you may be required to cover as early as 7:00 AM or as late as 6:00 PM.
  • Extremely detail-oriented.
  • Exceptional interpersonal, customer service, communication, organizational, accuracy, and thoroughness.
  • Sound judgment on when to ask for help and what should be referred to management.
  • Ability to effectively handle multiple tasks, priorities, deadlines, and easily adapt to changing situations in a fast-paced environment.

If you are interested, please email your resume to Carly and Brooke at advocatemanagers@hjphysicaltherapy.com.We look forward to talking with you soon about your potential fit at Hulst Jepsen Physical Therapy!


Administrative Office

3755 Remembrance Rd NW, Suite 2
Walker, MI 49534



We realize the importance benefits play in day-to-day life. We strive for employees to be healthy and happy, both at work and at home. Our benefits for full time eligible employees may include:

401K (Up to 2% Employer Match Per Pay Period)

Access to a Financial Planner

Employee Discounts

Holiday Pay

Medical Insurance with Partially Funded Employer Heath Savings Account

Optional Supplemental Life Insurance

Optional Supplemental Short & Long Term Disability

Paid Time Off

Ready to Apply